Shipping & Delivery Policy

Our Shipping and Delivery Policy

1. Processing Times
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

You will receive a shipping confirmation email with tracking information once your order ships. 

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. 

• Standard Shipping: [10-14] business days/ Free shipping on all orders.
• Express Shipping: [5-8] business days. Please get in touch with us before you order, because it does attract extra charges
• International Shipping: [10-14] business days. Please get in touch with us before you order, because it does attract extra charges

Note: Delivery dates are estimates and not guaranteed due to potential carrier delays. 

3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). Your order will be handed over to our nearest drop-off office. Once received, our staff will reach out to you by phone or message to set the delivery date and time.

4. Customs, Duties, and Taxes
ShopDecimals is responsible for all customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of ShopDecimals. 

5. DamagedItems
If your order arrived damaged by a dispatch rider, please contact the courier company first to file a claim. Please save all packaging materials and damaged goods before filing a claim. You can also contact us.

If the packaging is damaged upon delivery at our pickup location, notify the officer in charge or contact us immediately at contact@shopdecimals.com.ng within 7 days. Please include your order number and photos of the damaged item.

6. Incorrect Address or Returned Packages
If a package is returned because of an incorrect address provided by the customer, a re-shipping fee will be applied. Please confirm your address before proceeding to checkout. If the address is incorrect, you have 10 days to correct it before the package is handed over to the courier service. Additionally, you have the option to pick up your order from any of our nearest drop-off locations based on your geographic area.

7. Contact Us
For inquiries about shipping, delivery, and your pick-up location, please reach out to us at contact@shopdecimals.com.ng or sales@shopdecimals.com.ng.

8. Delivery Location
We operate our Warehouse from outside Nigeria. All orders are international shipments. We are responsible for all import duties, taxes, or customs fees to any of our pickup locations. We deliver anywhere within Nigeria, but we do not deliver to customers directly for security reasons and improper address reasons. We have strategic locations, and we continue to add more locations, where the items will be dropped off. From these locations, our agent will reach out to you through your provided contact.

Please note: Additional Delivery fees will be needed to deliver your order to your approved destination. Otherwise, you are free to pick up your item at any pick-up location.

9. Order Cancellations
You may cancel your order without a fee if it has not yet been processed and shipped. This means you can cancel your order within 72 hours (3 days) after you placed your order.

Signed By:

Management