Refund & Returns Policy

Our Refund and Returns Policy

Overview

Our refund and return policy lasts for one week after you receive your item. If more than 7 days have passed since you received your order, we cannot offer you a full refund or exchange. To be eligible for a return, your items must be unused and in the same condition as when you received them. Additionally, they must be in their original packaging.

For best practices, you can check your order and decide to return it right away before the dispatch rider leaves. We will cover the return fees.

If you decide to return after your dispatch rider leaves, then you will have to incur the return fees. You have a 7-day grace period to return your items.

To complete your return, we require a receipt or proof of purchase.

Return & Refund Scenarios,

1. A Defective/ Damaged Item Scenario
If your order arrived damaged by a dispatch rider, please contact the courier company first to file a claim. Please save all packaging materials and damaged goods before filing a claim. You can also contact us.

If the packaging is damaged upon delivery at our pickup location, notify the officer in charge or contact us immediately at contact@shopdecimals.com.ng within 7 days. Please include your order number and photos of the damaged item to qualify for a refund.

2. “Poor Standard Item” or “Not as Described” Scenario
If your order is categorised as “poor standard”, “not as described”, notify us as fast as possible with some pictures. Please ship back to our pickup location within the 7-day return policy window. All order return fees are the responsibility of the customer.

If the item is assessed “not as described” at the pickup location, you will be asked to reject it before leaving the pickup location and notify the officer in charge for acknowledgement. A full refund will be issued with no questions asked.

3. “Does not fit” or “No More interested” Scenario
Every other reason for returning will automatically be categorised under the “does not fit”, and “no more interested” scenarios. Please be informed that there is a restock fee of 10% that will apply in these return categories. The item must also be shipped back and delivered to our pickup location within the 7-day return policy window, and also in good condition to qualify for a refund. All order return fees are the responsibility of the customer.

Please include your order number and photos of the poor-quality item to qualify for a refund.

In any return condition, contact us immediately at contact@shopdecimals.com.ng within the 7-day return policy window with photos and video proof so we can see how to help you fix the issues.

Refunds

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refund:

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

We process refunds within 2-3 business days, but banks may take 5-10 business days to reflect. If, for any reason, the original payment method fails, the store credit will be issued.

Unapproved Refund:

If you are unapproved, then your refund will not be processed. We reserve the right to reject returns that show signs of use, damage, or missing packaging. Items like Perishable goods, customised/personalised items, underwear and cosmetics are non-refundable without any exceptions.

Late or missing refunds

If you didn’t receive a refund after 3 days, we have acknowledged receipt of your item. First, check your bank account again. Then contact your bank; There is often some processing time before a refund is posted. It may take some time before your refund reflects in your account. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shopdecimals.com.ng.

Sale items

Regular-priced items and Sale items may be refunded. If an item price changed within the period of refund, the price you purchased a return item at the time of purchase is the amount to be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shopdecimals.com.ng and send your item to any of our drop-off locations.

Depending on where you live, the time it may take for your exchanged product to be delivered may vary.

Please confirm with our admin for more details and precision.

Shipping returns

To return your order, please ship your well-packaged item to one of our drop-off locations based on your state and region. You will be responsible for the shipping costs associated with your return, and these costs are non-refundable. If we cover your return shipping, please note that the cost will be deducted from your refund when you receive it.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@shopdecimals.com.ng for questions related to refunds and returns.

“As we are committed to making your shopping experience top-notch, we are also committed to making your return experience smooth and fair.

Signed By:

Management