Fast Return Policy

Our Return Policy

Overview

Our refund and returns policy lasts 1 week after you receive your item. If 7 days have passed since you received your order, we can’t offer you a full refund or exchange. To be eligible for a return, your items must be unused and in the same condition that you received them. It must also be in its original shape or form.

For best practice, you can check your order and decide to return right on the spot before the dispatch rider leaves your presence. The return fees will be handled by us.

If you decide to return after your dispatch rider leaves, then you will have to incur the return fees. You have a 7-day grace period to return your items.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.

Late or missing refunds

If you didn’t receive a refund after 3 days, we have acknowledged receipt of your item. First, check your bank account again. Then contact your bank; There is often some processing time before a refund is posted. It may take some time before your refund reflects in your account. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shopdecimals.com.ng.

Sale items

Regular-priced items and Sale items may be refunded. If an item price changed within the period of refund, the price you purchased a return item at the time of purchase is the amount to be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shopdecimals.com.ng and send your item to any of our drop-off locations.

Depending on where you live, the time it may take for your exchanged product to be delivered may vary.

Please confirm with our admin for more details and precision.

Shipping returns

To return your order, ship your well-packed item to any of our drop-off locations, depending on your state and region. You will be responsible for your shipping costs for your returned item. Shipping costs are non-refundable. If in any case, we paid for your return, note that when you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@shopdecimals.com.ng for questions related to refunds and returns.

Signed By:

Management